Based on overwhelming feedback from our customers, we now have a New Conference App that is ready for your guests to use. This application (App) is simply called Web Conference. Now the Conference App will work on both Apple and … Continue reading →
Two important maintenance dates and times scheduled.
Please be advised that we will be upgrading our network capacity in our Texas USA data center onTuesday April 1st, 2014 at 7AM CST.All conference rooms will experience a short interruption in service. This interruption is expected to be less than 20 minutes. Notice – immediate attention – Interruption in20 minutes from now.
This network upgrade will provide more bandwidth and redundancy as we continue to grow so that we can offer you even better service.
XEN Server Maintenance Patch & Security Update
Maintenance Scheduled for Las Vegas USA Data center
Maintenance window:Wednesday 2 April 2014 00:01 EDT to 06:00 EDT
Maintenance Window Duration: 6 hour
Maintenance Xen Server OS Upgrade & security patch Expected Down time per Node 10 – 15 Minutes
The most common question we are asked on our Help Desk is where can l find my Conference V3 meeting recordings. So let’s now answer that common question.
Our video conferencing software allows Moderators the ability to the Record the entire meeting, yes both the audio and video which is uploaded to our servers for the “converting” process thus making available each file available into several formats including mp4, flv with an embedded code for your website or blog etc.
The conversion process is completed by our servers as mentioned above, depending on your upload speeds, the size of the file and the current server loads will determine the time required before showing up in your conference room control panel we provide you.
Inside your provided Conference room control panel – Select the “RECORDS” tab.
All available options with your Recordings are listed as required.
Alright, hopefully this helps you navigate and locate your video meeting recording’s. As always, our help desk is available for all your questions.
Well here we are in February already can you believe it.
Now just a quick post to inform our customer’s of a company policy change in that future failed payments will see immediate service suspension.
We’ve been cutting the slack for years and allowing the service to continue another 3 days to see whether the payment is processed successfully or not before suspending the service, then waiting another 3 days for PayPal’s final payment attempt.
Clearly this is in response to a small minority of our customers who repeatedly miss their obligation on a monthly basis whereas the majority of our world wide customer’s do the right the thing and pay there account on time.
In addition, paying on time eliminates service disruption and avoids wasteful administration time on our side.
Many thanks for your co-operation and indeed your continued business 🙂